Retreat Terms and Conditions

Terms and Conditions 

These are the terms and conditions upon which we supply the accommodation and retreat services to You. 

This is a legally binding contract between the property owner and retreat lead, Lucy Beckley and the retreat guest. The property owner and retreat lead is also referred to as “we” and “us”. 

Please note, during this time of uncertainty, we have made some adjustments and amendments related to COVID (please see the COVID section below). 

When we use the words ‘written’ or ‘writing’ in these Terms, this will include email correspondence unless otherwise stated.

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. This key information is set out in these terms and on the sales page on our website for the service you are purchasing.

The key information we give you by law forms part of this contract as though it is set out in full here. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

Why you should read them 

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

When buying any service from us, you also agree to be legally bound by:

our Website Terms and Conditions and any documents referred to in them;

our Privacy Policy and any documents referred to in it. 

All of the above documents form part of this contract as though set out in full here.

Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

You are an individual.

You are buying a service from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession)

If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.

Some definitions: 

Accommodation: the time for which We provide accommodation at the Property to You as per the Booking and confirmed by Us 

Booking: your request for attending the retreat made via email, our booking platform or over the phone. 

Event Outside of Our Control: is defined under the section Event Outside of Our Control

Property: the property as defined in the Booking. 

Terms: the terms and conditions set out in this document. 

We/Us: Lucy Beckley, Trevessa Farm House, Summercourt, Newquay, Cornwall, TR8 5AN. 

When we use the words ‘written’ or ‘writing’ in these Terms, this will include email. 

By placing a Booking with us, you (the retreat guest) agree to the following Terms as set out below. During your stay you agree to abide by the subsequent conditions as set out. If you have any questions about booking with us, please contact us before making a Booking. To contact us, please email us at hello@trevessafarm.co.uk.

Booking 

All bookings are to be made online by choosing the room you wish to stay in and adding it to your shopping cart. To purchase your place on the retreat you must click the “Buy Now” button. When you click on the “Buy Now” button you understand and agree that you will be charged for the service via the payment details you have provided. Please read and check your order carefully before submitting it. 

You should not consider your booking as definite until we have confirmed it in writing (usually by email), at which point a contract will come into existence between you and us. 

If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the service, or we will immediately refund you if your payment has been processed. This might be because:

  • of unexpected limits on our resources which we could not reasonably plan for;
  • we have identified an error in the price or description of the service; 
  • we are unable to provide the service on the date(s) we have specified;
  • the service is unavailable;
  • we cannot authorise your payment;
  • you are not allowed to buy the service from us; or
  • we are not allowed to sell the service to you.

If you are under the age of 18 you may not buy any service from us or from our website. 

At the point of booking a deposit of £50 is taken. Should you opt to pay in two installments, the next installment is due one (1) calendar month after booking and you will be sent an invoice for the two installments. The final balance is payable no later than six (6) weeks before the retreat starts. 

Regardless of the payment option you choose, the balance of your fee is payable no later than six (6) weeks before the retreat starts. If we do not receive your balance when it’s due, we reserve the right to treat this as a cancellation by you and offer the place to someone else.

Payments can be made online as well as by bank transfer. Any charges raised against us by our bank for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

Where the person making the Booking is different to the retreat guest taking up the occupation, the person making the Booking may be held responsible for cancellation, non-arrival and damages as set-out within. 

Only the named retreat guest is allowed to use the Property and its facilities, any third party visitors are only allowed access at our express permission. If it is found that more people than agreed are using the Property without prior consent, this will be considered a breach of contract and the retreat guest will be asked to leave immediately without any refund. Subletting or assignation of the let in part or in full is prohibited. 

All retreat guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times and abide by the conditions set out within these Terms. 

Price 

Where to find the price for the service

The price of the service will be the price indicated on the order pages when you placed your order on our website. We use our best efforts to ensure that the price of the service advised to you is correct. However please see below for what happens if we discover an error in the price of the service you order. The price of the service is in Pounds Sterling (£)(GBP), and includes Value Added Tax at the applicable rate.

We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the service, we will adjust the rate of VAT that you pay, unless you have already paid for the service in full before the change in the rate of VAT takes effect. 

What happens if we got the price wrong

It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. 

Your payment information

We will do all that we reasonably can to ensure that all of the information you give us when paying for the service is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with these terms or our Privacy Policy, or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

Providing the service 

We are not responsible for delays outside our control. 

Our provision of the service might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the service, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the service as soon as those events have been fixed. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any service you have paid for but not received.

Our intellectual property rights in relation to the services. 

We are the owners or licensees of all intellectual property rights in the website, and the services you purchase, including any databases that hold relevant information about the website or its services. These rights are protected by copyright or trade mark registration and you may only use the service, or any part of them, in accordance with these terms.

Your right to use the services. 

Upon payment of the price for any of our services we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to use the services for your own personal, non-commercial use. You must not redistribute, transmit, assign, sell, rent, exchange, commercially exploit, broadcast, modify, adapt, copy, edit, sub-licence, share, lend, or transfer any services, or part of the services, that you purchase through this website or from us unless agreed with us in writing. To do so would be breaching our intellectual property rights, and we reserve our rights to take legal action if this occurs.

You have certain responsibilities in relation to the service you purchase from us

You agree that you are purchasing our service for your private, non-commercial use only. You further agree that you will not redistribute, transmit, assign, sell, rent, exchange, commercially exploit, broadcast, modify, adapt, copy, edit, sub-licence, share, lend, or transfer any service, or part of the service, that you purchase through this website or from us unless agreed with us in writing.

We do not guarantee you any outcomes 

Whilst we have utilised in creating the service, and we will always in our dealings with you utilise, our best professional endeavours and skills, we do not guarantee any specific outcome from your use of the service as any such outcome will vary based on the level of effort, engagement and implementation on your part. You agree that we are not and will not be liable or responsible for any of your actions, inactions, direct or indirect results in connection with the service.

Check-in & Check-out 

A full schedule will be sent to retreat guests prior to their arrival including details of how to find the accommodation. Guests must check-in and check-out by the times stated below; 

  • Check-in strictly by: 16:00pm and before 21:00pm on day of arrival. 
  • Check-out strictly by: 10:00am on day of departure. 

Should guests depart later than the stated departure time, without our prior agreement, we may charge a late-check out fee in the amount of £50.

Cancellations due to COVID restrictions 

In the event that we are unable to provide run the retreat at the Accommodation at the Property as per your Booking due to COVID travel restrictions or government guidance, you will have the option of: 

  • receiving a full refund for your Booking, or 
  • postponing the Booking and rescheduling the Booking to a future retreat date, please note this is subject to availability and . 

All postponed Bookings can only be moved on one (1) occasion and must be taken within the calendar year of the first Booking. 

You acknowledge and agree that any rescheduling of a postponed Booking is subject to the availability of retreats, and that there may be a difference in the price of the stay for the rescheduled date. 

Cancellation, Refunds & Non-Arrival Conditions 

Guests who need to cancel a Booking should contact us as soon as possible. Refunds are only given in accordance with the following conditions; 

  • More than six (6) weeks (over 42 days): Full deposit refunded; 
  • Three to six (3-6) weeks (21-42 days): 50% of the full cost refunded; 
  • Two to three (2-3) weeks (14-21 days): 25% of the full cost refunded; 
  • Less than two (2) weeks (under 14 days): No refund given.

Any cancellation must be made in writing. We strongly recommend that you take out insurance to cover any cancellations. We will not be liable or responsible for any losses or costs you incur as a result of cancelling your Booking.

Once the retreat has commenced, you may only cancel the contract for the retreat by giving us written notice if: 

  • We break this contract in any material way; 
  • We go into liquidation or a receiver or an administrator is appointed over our assets; 
  • We are affected by an Event Outside Our Control. 

If you are entitled to a refund under these Terms we will refund you by the method you used for payment. We will make any refunds due to you as soon as possible, and within 14 days of your telling us agreeing that you are entitled to a refund under these Terms.

Non-arrival guests 

Non-arrival guests, who are unable to attend or fail to attend for whatever reason, will be charged the full amount of the Booking. It is suggested that Booking guests take out appropriate holiday / cancellation insurance where required. 

Cancellation by us

In the rare event we need to cancel your Booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made. 

We reserve the right to cancel a Booking with immediate effect where: 

  • Guests are not honouring these Terms; 
  • Guests are causing a disturbance / nuisance to other guests, neighbours or the owners, or 
  • Guests do not abide by the house rules. 

Insurance 

It is recommended that you arrange suitable insurance to protect yourself from the cost of cancellation and for any personal belongings you may take into the Property with you. No insurance is included in the quoted retreat cost. 

Changes to the programme and availability

The retreats and events are subject to availability. We reserve the right to withdraw, alter or cancel any of the retreats and events, and to modify or discontinue any of our workshops or events, at any time without notice or liability. Workshops and other activities or services included in the retreat package are not transferable to other persons or guests.

Transfers

At our discretion you may be able to transfer your retreat place to another retreat, subject to availability and payment of any difference in fees. We will normally accept transfers up to six weeks before the retreat begins and all of the fee will be transferred to the new date.

Conduct and safety on site

Our retreats are designed for people to have distraction free time with a sense of peace. We rely on a supportive environment, one that is tolerant and considerate towards others and their creative work. We ask that you are respectful and considerate towards others on the retreat. As a courtesy to other attendees and to preserve the ambience of the retreat or event, mobile phones should be kept low and should you need to make or take calls, we ask that you find somewhere away from the writing and communal areas, that the volume is at a level that does not disrupt or annoy others nearby. 

During the retreat you may take photographs in the public areas, but not of other guests without their prior express permission. We reserve the right to refuse a place and /or exclude from a retreat any retreat guest, who in our judgement, behaves abusively or  disruptively or  engages in a discriminatory manner. We reserve the right to ask a retreat guest to leave should we judge that it would not be in the interests of others on the retreat, or that it would be unsafe for that person to remain onsite as a result of their apparent state of mind, behaviour, mental or physical health. Any refund given under these circumstances will be under the dissertation of the property owner and retreat lead.

WiFi Fair & Appropriate Usage Policy 

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests. We do not promise that the service will be available constantly or at all. We cannot guarantee a minimum speed, unrestricted bandwidth nor uninterrupted provision of the internet service. We will not be liable for any form of compensation or expenses claimed by any guest in respect of the provision of internet services or telephone services not being available or failing. 

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, and extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to appropriate authorities. 

Smoking 

No smoking is allowed anywhere in the house on the Property. 

Pets & Service Dogs 

With the exception of service dogs, pets are not permitted on retreats. 

Parking 

Please park in the designated parking area. You are welcome to park in front of the house whilst unloading/loading your car but we kindly ask that for the duration of your stay that you park in the designated area. Access must be given to farm vehicles at all times. Guests accept that they park their vehicles at their own risk and we will not be held liable for any damage. 

Damages & Lost Property 

Where the retreat guest has been charged a damage deposit in addition to the Booking Fee for Accommodation at the Property, we reserve the right to retain this deposit until we have undertaken a review of the Property after all guests have checked out of the Property. 

We reserve the right to charge the retreat guest, and retain such charges from the damage deposit, for any damages caused through the course of a Booking by named booking party guest. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge to replace the locks. 

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of one (1) month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items, and strongly encourage guests to ensure they have all their belongings before checking out of the Property. We may offer to post lost items via recorded delivery at the cost of the owner of the lost property, otherwise collection can be arranged. 

Your Personal Details & Privacy

Our policy surrounding the personal details you provide as part of any Booking or enquiry through this website / or third-party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. 

Other terms

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the service, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the laws in England and Wales and you can bring legal proceedings in respect of the service in the English and Welsh courts.

Events Outside of Our Control 

We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these Terms that is caused by an Event Outside Our Control. 

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation, actions or omissions (including, but not limited to, cancellation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, or failure of public or private telecommunications networks, power networks or water supplies, local building works or roadworks, transport interruptions, delays or cancellations. 

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms: 

  • We will contact you as soon as reasonably possible to notify you. 
  • Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. 
  • Where the Event Outside Our Control affects our provision of Accommodation or ability to offer the Accommodation to you, we will restart the Accommodation as soon as reasonably possible after the Event Outside Our Control is over. 

You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the Accommodation.

Liability 

We take no responsibility for the personal possessions of the retreat guest. Vehicles and possessions are left entirely at the risk of the retreat guest. We cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the Property, its plumbing, gas, electrical services or exceptional weather. 

We cannot accept responsibility, nor will we be held liable, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with these Terms for loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, or any indirect or consequential loss.

Our total liability to you arising under or in connection with these Terms will be limited to the total cost of your Booking.

You indemnify us from and against any actions, claims, damages, costs, expenses or other liabilities arising out of: 

  • your breach of your obligations under these Terms;
  • your use of or engagement with the Property in such a way that breaches these Terms or breaks the laws; or
  • your breach of any laws, rules or regulations relating to these Terms or your stay at the Property.

Cleaning 

We would like to think the retreat guest would treat the Property as they would their own home and at the end of the retreat the Property is left in a clean and tidy condition. We retain the right to make an additional charge for cleaning should the Property not be left in a similar condition to the way it was found at the start of the Booking. 

Complaints 

We undertake every endeavour to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time to time things do go wrong. In these circumstances, it is the responsibility of the retreat guest to make any such problem known to us (or our representative) immediately when it becomes apparent, thereby giving us the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. We will make every endeavour to rectify any identified problems as soon as is reasonably possible. 

Miscellaneous 

Property descriptions and all details regarding the retreat both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property and retreat details may vary over time from photographs and descriptions on the websites.