BOOKING TERMS AND CONDITIONS
Terms and Conditions
These are the terms and conditions upon which we supply the accommodation to You.
This is a legally binding contract between the property owner, Lucy Beckley and the holidaymaker. The property owner is also referred to as “we” and “us”.
Please note, during this time of uncertainty, we have made some adjustments and amendments related to COVID. (please see the COVID section below).
Accommodation: the time for which We provide accommodation at the Property to You as per the Booking and confirmed by Us
Booking: your request for accommodation made via email, our booking platform or over the phone.
Event Outside of Our Control: is defined under the section Event Outside of Our Control
Property: the property as defined in the booking.
Terms: the terms and conditions set out in this document.
We/Us: Lucy Beckley, Trevessa Farm House, Summercourt, Newquay, Cornwall, TR8 5AN
When we use the words ‘written’ or ‘writing’ in these terms and conditions, this will include email correspondence unless otherwise stated.
By placing a booking with us (the property owner/ their representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set out. During your stay you agree to abide by the subsequent conditions as set out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the lead guest must be at least 25 years of age. The maximum number of staying guests is illustrated in the occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission. If it is found that more people than agreed are using the property without prior consent, this will be considered a breach of contract and the lead guest and the named booking party will be asked to leave immediately without any refund. Subletting or assignation of the let in part or in full is prohibited.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times and abide by the conditions set out within these terms.
To secure any booking you must book and pay either by bank transfer, Stripe or paypal.
To secure your booking, we take 50% of the total cost of the booking at the time of booking, if the booking is made over six weeks in advance of your arrival date. The balance is then due six weeks before your arrival date. We aim to get back to you within 24 hours of your enquiry and we accept bank transfer, Stripe or Paypal payments.
If you pay a deposit, deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set out here within.
Payments can be made online as well as by bank transfer. Any charges raised against us by our bank for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
● Check-in strictly by: 16:00pm and before 21:00pm on day of arrival
● Check-out strictly by: 10:00am on day of departure
Information about keys and how to collect them will be provided once full payment has been received. Should guests depart later than the stated departure time we may charge an late-check out fee.
Cancellations due to COVID restrictions
In the event that we are unable to provide the Accommodation at the property as per your booking due to COVID travel restrictions or government guidance, you will have the option of:
- receiving a full refund for your booking, or
- postponing the booking and rescheduling the booking to a future date.
All postponed bookings can only be moved once and must be taken within the calendar year of the first booking.
You acknowledge and agree that any rescheduling of a postponed booking is subject to the property’s availability, and that there may be a difference in the price of the stay for the rescheduled date.
Cancellation, Refunds & Non-Arrival Conditions
Guests who need to cancel a booking should contact us as soon as possible. Refunds are only given in accordance with the following conditions;
● more than 6 weeks (over 42 days): Full deposit refunded
● 3-6 weeks (21-42 days): 50% of the full accommodation cost refunded
● 2-3 weeks (14-21 days): 25% of the full accommodation cost refunded
● Less than 2 weeks (under 14 days): No refund given
Any cancellation must be made in writing. We strongly recommend that you take out holiday insurance to cover any cancellations. We will not be liable or responsible for any losses or costs you or any named booking guests incur as a result of cancelling your booking.
Once We have begun to provide the Accommodation to you, you may only cancel the contract for Accommodation by giving Us written notice if:
- We break this contract in any material way;
- We go into liquidation or a receiver or an administrator is appointed over Our assets;
- We are affected by an Event Outside Our Control.
If you are entitled to a refund under these Terms we will refund you by the method you used for payment. We will make any refunds due to you as soon as possible, and within 14 days of your telling us agreeing that you are entitled to a refund under these Terms.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.
Cancellation by us
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners, or do not abide by the house rules.
It is recommended that you arrange suitable insurance to protect yourself from the cost of cancellation and for any personal belongings you may take into the Property with you. No insurance is included in the quoted holiday cost.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests. We do not promise that the service will be available constantly or at all. We cannot guarantee a minimum speed, unrestricted bandwidth nor uninterrupted provision of the internet service. We will not be liable for any form of compensation or expenses claimed by any guest in respect of the provision of internet services or telephone services not being available or failing.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to appropriate authorities.
No smoking is allowed anywhere in the house.
Pets & Service Dogs
Pets are only allowed in the Property when agreed with Us in advance of the booking. An additional accommodation charge is applicable for bookings that include dogs. This additional charge will be clearly detailed against your booking and the fee is payable prior to your arrival at the property.
Please note, there are no specific property modifications that have been made to accommodate pets. The garden is also not ‘dog-proof’ and the boundaries border fields with livestock, so there may be electric fences and/or barbed wire.
Up to two Dogs are permitted at Trevessa Farm House and one dog in the annex. If you wish to bring more than two dogs, please contact us and we will consider your request on a case by case basis.
Please do not leave your pets alone or unsupervised in the property at any time during your stay. Pets are not permitted upstairs, in the bedrooms or on the furniture at any time.
For the safety and comfort of your dog we request that owners exercise due diligence at all times, especially because the property is located near a farm/ fields with livestock, country roads and with close proximity to neighbours who have children. We cannot accept responsibility for the safety of your pet.
We request that you bring your own pet provisions, including bedding.
All pets should be cleaned and fully dried off before entering the property after being outside. In the interests of hygiene, health and safety and out of consideration for others it is important that you clean up after your pet and dispose of any mess in a sanitary and responsible manner.
You are responsible for any damage caused by your pet, whether inside or outside the property. If extra cleaning is required as a result of the lead guest or booking party guests having pets in the property, the costs of this extra cleaning may be deducted from your Deposit.
Please park in the designated parking area. You are welcome to park in front of the house whilst unloading/loading your car but we kindly ask that for the duration of your stay that you park in the designated area. Access must be given to Farm Vehicles at all times. Guests accept that they park their vehicles at their own risk and we will not be held liable for any damage.
Damages & Lost Property
Where the lead guest has been charged a damage deposit in addition to the booking fee for Accommodation at the property, we reserve the right to retain this deposit until we have undertaken a review of the property after all guests have checked out of the property.
We reserve the right to charge the lead guest, and retain such charges from the damage deposit, for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge to replace the locks.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of one month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belongings before checking-out. We may offer to post lost items via recorded delivery at the cost of the owner of the lost property, otherwise collection can be arranged.
Your Personal Details & Privacy
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed.
Events Outside of Our Control
We will not be liable or responsible for any failure to perform or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation, actions or omissions (including, but not limited to, cancellation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, or failure of public or private telecommunications networks, power networks or water supplies, local building works or roadworks, transport interruptions, delays or cancellations.
If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
- We will contact you as soon as reasonably possible to notify you.
- Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control.
- Where the Event Outside Our Control affects Our performance of Accommodation or ability to offer the Accommodation to you, We will restart the Accommodation as soon as reasonably possible after the Event Outside Our Control is over.
You may cancel the contract if an Event Outside Our Control takes place and you no longer wish Us to provide the Accommodation.
We take no responsibility for the personal possessions of the lead guest or the booking party guests. Vehicles and possessions are left entirely at the risk of the lead guest and the booking party guests. We cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
We cannot accept responsibility nor will we be held liable, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with these Terms for loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, or any indirect or consequential loss.
Our total liability to you arising under or in connection with these Terms will be limited to the total cost of your booking.
You indemnify us from and against any actions, claims, damages, costs, expenses or other liabilities arising out of:
- your breach of your obligations under these Terms;
- your use of or engagement with the property in such a way that breaches these Terms or breaks the laws; or
- your breach of any laws, rules or regulations relating to these Terms or your stay at the property.
Children must be supervised at all times. Pets must also be supervised at all times.
We would like to think the lead guest and booking party guests would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. We retain the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
We undertake every endeavour to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the lead guest to make any such problem known to us (or our representative) immediately when it becomes apparent, thereby giving us the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. We will make every endeavour to rectify any identified problems as soon as is reasonably possible.
Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites.